Flower Delivery Fulham – Terms for Ordering Online Flowers

Flowers Fulham Online Ordering Terms & Conditions

Introduction

Thank you for choosing Flowers Fulham as your trusted provider for online flower delivery in Fulham and neighbouring areas. These Terms & Conditions apply to all individuals and businesses engaging with our website and selecting our services. By placing an order on our website, you agree to comply with and be bound by these terms. These conditions are designed to ensure a safe, straightforward, and satisfactory experience when using our online flower delivery service.

Scope of Terms

These Terms & Conditions govern the use of the Flowers Fulham website and the ordering of flowers and associated products for delivery across Fulham and surrounding areas, including but not limited to Parsons Green, Putney, Hammersmith, and Chelsea. The terms apply to all customers, whether ordering as individuals, corporate clients, or on behalf of third parties.

Order Process

To make the process of ordering flowers with Flowers Fulham simple and transparent, please take note of the following steps and requirements:

Selection: Browse our products and select your desired bouquet or arrangement. Each product offers detailed descriptions, images, and the choice of standard, deluxe, or premium variations where applicable.
Personalisation & Delivery Options: Add any personal messages to your order and select your preferred delivery date and time slot, subject to availability. Please confirm that all recipient details are accurate.
Basket Review: Review your basket, making adjustments as necessary. Ensure all address and contact details are correct to avoid delays.
Order Confirmation: After checking out, you will receive an email confirming your order and summarising the details for your records. Acceptance of your order is subject to our availability, verification of your payment, and confirmation by Flowers Fulham.

In rare circumstances, such as stock shortages or force majeure events, we reserve the right to decline or amend orders at our discretion. Should we be unable to fulfil your order or any part of it, you will be offered an equivalent product or a full refund on the unavailable item(s).

Payment Terms

Flowers Fulham is committed to providing a secure payment process. Details regarding payment include:

Accepted Payment Methods: We accept all major debit and credit cards for online flower orders. Payment gateways are secured with industry-standard encryption.
Payment Timing: Full payment is required at the point of order confirmation. Orders will not be processed or dispatched before payment is received in full.
Pricing: All prices listed are inclusive of Value Added Tax (VAT) where applicable. Delivery charges, if any, are displayed prior to checkout and form part of the total order cost.
Payment Security: Our payment platform complies with PCI DSS standards, ensuring the safety and confidentiality of your financial information. We do not store full card details on our servers.

Order Amendments, Cancellations & Refunds

We appreciate that circumstances may change, and we strive to accommodate requests in line with our delivery schedules and product freshness. Please refer to our policy below:

Order Amendments: If you wish to amend your order (such as changing addresses, recipient details, or personal messages), please contact us as early as possible. Amendments can only be accommodated if the order has not yet been prepared or dispatched. Certain products, especially customised or made-to-order arrangements, may not be amendable once in preparation.
Order Cancellations: Orders may be cancelled for a full refund if the cancellation request is received at least 24 hours prior to the scheduled delivery time. For same day or next day deliveries, cancellation may not be possible once preparation has commenced. For cancellations within less than 24 hours, we cannot always guarantee a refund and will review such requests at our discretion.
Refund Process: Any approved refunds will be processed to the original payment method within five working days of confirmation. You will be notified once the refund has been initiated. Please note that bank processing times may vary.
Non-Delivery: In the rare event that your flowers are not delivered on your chosen date due to circumstances within our control, you are entitled to a full refund or replacement delivery at no extra cost. This does not apply to delivery failures due to incorrect addresses or recipient unavailability.

Delivery Policy

At Flowers Fulham, we pride ourselves on reliable flower delivery across Fulham and adjacent localities. Important aspects include:

Areas Covered: Our flower delivery service covers Fulham, Parsons Green, Putney, Hammersmith, Chelsea, and other nearby areas. If your delivery address is outside these localities, please contact us for availability before placing your order.
Delivery Times: We offer scheduled delivery slots seven days a week, except bank holidays. While we endeavour to meet all timing requests, delivery times are estimates and not guaranteed unless otherwise explicitly stated.
Recipient Unavailability: If the recipient is unavailable at the delivery address, our driver will leave the flowers with a neighbour or in a safe place, where feasible, and leave a card detailing the location. If neither is possible, we will attempt to redeliver or contact you for further instructions. Additional charges may apply for redeliveries.
Delivery Confirmation: You will receive a notification once delivery has been completed. Please ensure someone is available to receive the goods on the specified date if possible.

Product Availability & Substitution

We use the freshest seasonal flowers available, and occasional substitutions may be necessary due to stock levels or supply disruptions. If a particular bloom or colour is unavailable:

Substitution Policy: Substitutions will be made to maintain the overall style, theme, and value of your selected arrangement. We make every effort to notify customers in advance if significant changes are required.
Quality Assurance: All substituted flowers will be of equal or higher value and carefully chosen to ensure customer satisfaction. Substitution does not entitle the customer to a refund unless the replacement fails to meet reasonable expectations as agreed at checkout.

Returns & Complaints

Customer satisfaction is paramount at Flowers Fulham. Should you be dissatisfied with your order, please note the following:

Quality Complaints: Please inform us of any quality issues within 24 hours of receiving your flowers, providing photographic evidence where possible. Due to the perishable nature of flowers, we may be unable to assess complaints received beyond 48 hours of delivery.
Return Policy: Returns may be accepted at our discretion, given the perishable nature of our products. If an issue with your order is confirmed, we will offer a replacement or refund as appropriate to the circumstances.

Customer Responsibilities

By placing an order through Flowers Fulham, customers agree to:

Provide accurate and complete delivery details, including correct recipient name, address, and contact information.
Read and follow care instructions provided with their floral arrangement to help ensure the longevity of the flowers.
Contact us promptly if there are any changes to order details or if issues are identified upon delivery.

Limitation of Liability

Flowers Fulham aims to provide the highest standard of service and quality with every flower delivery in Fulham and beyond. However, our liability is limited as follows:

We are not responsible for delays or failures outside our reasonable control, including adverse weather, traffic disruptions, or force majeure events.
Flowers Fulham cannot accept liability for delivery failures caused by incorrect address details, lack of access to delivery premises, or recipient absence when attempted delivery is made.
Our maximum liability for non-delivered, defective, or damaged products is limited to the order value of the affected products. We do not accept responsibility for consequential or indirect losses, loss of profits, or emotional distress.
Nothing in these terms excludes liability where prohibited by law, such as for personal injury caused by negligence or for fraud.

Intellectual Property & Website Use

All content, images, and intellectual property on the Flowers Fulham website are the property of Flowers Fulham or are used with permission. Reproduction, distribution, or commercial use of any materials is strictly prohibited without written consent.

Privacy & Data Protection

Your privacy is important to us. Flowers Fulham complies with all relevant UK data protection legislation. Your personal information is processed for the purposes of fulfilling orders and will not be shared with third parties outside our service providers. For further details, please consult our Privacy Policy.

Amendments to These Terms

We reserve the right to update or amend these Terms & Conditions at any time. Any changes will be posted on our website and, where appropriate, notified to you via email. Your continued use of our services following changes constitutes acceptance of the amended terms.

Governing Law & Jurisdiction

These Terms & Conditions and any disputes or claims arising from them shall be governed by and construed in accordance with the laws of England and Wales. All parties agree to the exclusive jurisdiction of the English courts.

Additional Notices for Fulham and Surrounding Areas

These Terms & Conditions apply equally to all customers in Fulham and adjoining locations served by the Flowers Fulham online flower delivery service. Should you have any queries or require clarification regarding any part of these terms, please contact our customer service team via the details provided on our website.

Thank you for choosing Flowers Fulham for your flower delivery needs in Fulham and the surrounding area.