Returns, Refunds & Complaints Policy
Our Fresh Flowers Guarantee
At Flowers Fulham, we understand the importance of receiving beautiful, fresh flowers every time you order. As a trusted local Fulham florist, we take pride in serving both households and businesses in the community by delivering exceptional floral arrangements that meet the highest standards of quality and freshness. All our bouquets and arrangements are lovingly prepared to ensure they arrive in pristine condition and retain their beauty for as long as possible.
Damaged-on-Arrival Policy
Your satisfaction is our top priority. While we take every precaution to ensure that your flowers are protected during transit, we recognise that unforeseen circumstances can occasionally result in damaged blooms. If your flowers arrive in unsatisfactory condition or are visibly damaged upon delivery, please let us know as soon as possible, preferably within 24 hours of receipt. To help us resolve the issue swiftly, kindly provide a photograph of the damaged flowers along with your order details. Our team will review your claim and work quickly to put things right.
Freshness Window & Quality Commitment
We guarantee that all flowers delivered by Flowers Fulham will stay fresh for a minimum of five days from the time of delivery, provided they are properly cared for according to our simple guidelines included with every order. If you encounter any issues with flower freshness within this window, please get in touch straight away so we can assess and address the situation. Our commitment reflects the trust placed in us by local Fulham residents and businesses who know they can rely on our dedication to quality.
Refund and Replacement Options
Should you experience any problem with your order, including damaged flowers or issues with freshness, we offer flexible refund or replacement solutions. Depending on the situation and your preference, Flowers Fulham can provide:
- A full refund for the affected order where appropriate
- A replacement bouquet or floral arrangement delivered to you promptly
- Alternative arrangements to suit your needs
Our aim is always to resolve concerns quickly and to your complete satisfaction, reinforcing our promise as a dependable Fulham florist.
Complaints Process
We appreciate all feedback as it helps us to continually improve our service. If you wish to make a complaint about any aspect of your Flowers Fulham experience, please contact our team with relevant details of your order and concern. Each complaint is treated as a priority. Our experienced staff will investigate promptly and communicate openly throughout the process. Once we have assessed the issue, we will offer a suitable resolution—whether that be a refund, replacement, or further assistance to ensure you remain a satisfied customer.
Your Local Fulham Florist—Serving You with Care
With Flowers Fulham, you have peace of mind knowing your floral gifts come from a reputable, local Fulham florist committed to household and business clients nearby. Thank you for choosing us for your special moments. If you have any questions about our returns, refunds, or complaints process, our team is always pleased to assist you further. Your trust and satisfaction mean the world to us.
